Cancellations & Refunds
At golfsimlounge.com, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@golfsimlounge.com or call us at 307-243-4399
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. You can reach us during regular business hours at 307-243-4399, the chat in the bottom right, or email support@golfsimlounge.com any time.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom].
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns.
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Refund Processing Time
Please note that refund processing typically takes between 5-10 business days from the date the returned item is received by Golf Sim Lounge. This allows for sufficient time to inspect the returned product, process the refund, and for the funds to be reflected in the customer's account. However, this timeframe can vary depending on factors such as the payment method used and any additional processing requirements.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.
Order delays have proven to be unavoidable and outside of Golf Sim Lounge control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Return Window
Please note that you have a 30-day return window from the date of delivery for eligible products. To initiate a return, please contact us at support@golfsimlounge.com or call us at 307-243-4399 to receive return authorization and instructions.
Please Read the Following
When you are making a purchase from Golf Sim Lounge, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Golf Sim Lounge within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@golfsimlounge.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The golfsimlounge.com default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.
All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@golfsimlounge.com
Resolving Disputes
Our customer service team is committed to assisting you promptly and effectively with any concerns you may have. We have designed our policies to be fair and transparent, aiming to provide the best possible resolution for our valued customers.
If you encounter any issues with your order or product, we encourage you to reach out to us directly for assistance. We are dedicated to resolving any concerns or discrepancies swiftly and to your satisfaction.
However, if you believe a chargeback is necessary, we kindly ask that you consider contacting us first. We are here to help resolve any disputes or discrepancies that may arise, and we are committed to working with you to find a satisfactory solution.
Fraudulent Chargebacks: It's important to note that filing a fraudulent chargeback can have serious consequences, including criminal liability for theft. We take all instances of fraudulent chargebacks very seriously and will work diligently to address and resolve any legitimate issues or concerns.
Thank you for your cooperation and understanding. We appreciate your business and look forward to serving you again in the future.
Contact support@golfsimlounge.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.